Cancellation Policy

Updated 6-1-22

Due to the recent increase in last minute cancellations and rescheduling of appointments, I wanted to share La Luna's updated cancellation policy.

Note: This updated policy will NOT apply if you need to cancel due to suspected /confirmed COVID-19 diagnosis, or exposure to a COVID-19 positive individual. All fees will be waived in these circumstances, however, you will not be able to reschedule your appointment for a minimum two weeks following the cancellation, for the safety and wellbeing of myself and my clients.

As my schedule is currently fully booked through the next four months, there are a great many clients who would be more than happy to take your spot, should you decide to cancel an existing appointment. Giving me adequate notice of your need to cancel/ reschedule allows me the opportunity to contact other clients and offer them the appointment time and avoid the potential loss of income. Failure to provide adequate notice, therefore, will result in a cancellation fee in order to compensate for the loss of income. Should this occur, an invoice will be sent via text/ email.

 If an appointment is canceled at least 24 hours in advance, no invoice will be sent, for the first three cancellation occurrences.  Should a fourth consecutive cancellation occur, a deposit of 50% the cost of services will be required for subsequent booking.

A cancellation within 12 hours of your appointment time will result in a charge of 50% of the cost of services scheduled.

A "no-show" will result in a charge of 80% of the cost of services scheduled.

Habitual cancelations could result in the inability to book future appointment, or would require a deposit in order to book future appointments

I appreciate each and every one of my wonderful clients so very much, and look forward to our next appointment together!

Amy